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now THAT is customer service - when you don't know what to do... — LiveJournal
do the next thing
now THAT is customer service
Kathleen from Northwest Outlet just called to ask me what color lantern I wanted (I liked them so much I ordered two more, and there is no option on the website that lets you pick).  Other places would have just sent me the lanterns, but they called to ask what I wanted.  So now there will be two red lanterns to go with our two green lanterns, thanks to Kathleen.

I'm so happy with their service, I can't even tell you.

i feel: happy happy

10 trips or shoot the rapids
ciorstan From: ciorstan Date: July 27th, 2006 05:28 pm (UTC) (base camp)
Port and starboard...
tashabear From: tashabear Date: July 27th, 2006 05:32 pm (UTC) (base camp)
Well, if the lights were colored instead of the bodies of the lantrns, yeah. I was hoping for green so they'd all mach, but whatever. :-)
baronessmartha From: baronessmartha Date: July 27th, 2006 05:39 pm (UTC) (base camp)
that was thought one, thought two was 'where exactly in that camp is the red light district?
rufinia From: rufinia Date: July 27th, 2006 05:59 pm (UTC) (base camp)
At the Yurt of Doom and Something.

tashabear From: tashabear Date: July 27th, 2006 06:02 pm (UTC) (base camp)
Peasant Quarter. Come Tuesday, it's Amateur Night.

tashabear From: tashabear Date: July 27th, 2006 06:03 pm (UTC) (base camp)
(We really did have a Peasant Quarter two years ago... there was a second row of tents, and noone behind that row was a peer except Robert, and he agreed to slum with us, so that became the Peasant Quarter.)
crayolaab From: crayolaab Date: July 27th, 2006 05:36 pm (UTC) (base camp)
Your enthusiasm with this store has made me really want to FIND something to buy from them just so I can experience it myself :)
tashabear From: tashabear Date: July 27th, 2006 05:44 pm (UTC) (base camp)
Heh... I know! I wish they carried some of the other things I need for Pennsic, but most of that I can get at Home Depot.
From: reasdream Date: July 27th, 2006 06:07 pm (UTC) (base camp)
Have your written to express you appreciation for their customer serivce, and for the politeness and professionalism of Kathleen? ;)
tashabear From: tashabear Date: July 27th, 2006 06:22 pm (UTC) (base camp)
Not yet, but I will, and I did tell Kathleen that they were awesome, plus I put in a note when ordering saying that we were so pleased with the customer service and the merchandise that we wanted more. :-)
10 trips or shoot the rapids