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joann.com sucks - when you don't know what to do...
do the next thing
tashabear
tashabear
joann.com sucks
I haven't seen a website this slow and unresponsive in eons. I wouldn't even buy from them, except I need mass quantities of some items and they had the best prices, plus they're offering free shipping this week. First they tell me that I haven't browsed the site in sixty minutes, so I was logged out. I was never logged in! I don't have an account there! And if I had been logged in, maybe if the site was responsive, I'd be able to finish within sixty minutes.

I've registered for their flyers three times in the eight years I've been in the SCA. Never, ever have I received one. The only thing Joann has going for it is that they carry the brand of thread that I favor, and other notions that I use. Other than that, I remain steadfastly unimpressed.

i feel: cold cold

10 trips or shoot the rapids
Comments
starseeker1221 From: starseeker1221 Date: December 5th, 2006 06:21 pm (UTC) (base camp)
Just a thought, but is the stuff you need things that shadowpony could grab for you or watch for when its in stock? If we're seeing you every week or so, it might be just as easy that way?
tashabear From: tashabear Date: December 5th, 2006 06:27 pm (UTC) (base camp)
Thanks, but I managed to finally get the order placed. I don't think I'll put myself through that a second time, though.
msmemory From: msmemory Date: December 5th, 2006 06:22 pm (UTC) (base camp)
Bah! Joann's is the place that blithely informed me "oh, we don't carry wool!" one October.
tashabear From: tashabear Date: December 5th, 2006 06:28 pm (UTC) (base camp)
Which is why Fabric Fix gets my money.
cvirtue From: cvirtue Date: December 5th, 2006 06:43 pm (UTC) (base camp)
AFAIK, they're sending coupons only via email these days. Also, when you sign up, you can't tell them to only send you the coupon mailings, you also have to get the other crap. I solved this by sending all the other stuff direct to the trash.
skittl1321 From: skittl1321 Date: December 5th, 2006 07:27 pm (UTC) (base camp)
Nope- they definetly still send snail mail flyers- I get two every week one to my maiden name and one to my married name.

I have always found them to have an easy order process and quick shipping.
Sorry your experience has been bad tasha.
cvirtue From: cvirtue Date: December 5th, 2006 07:42 pm (UTC) (base camp)
Innnnteresting about the flyers. I'll have to sign up for those, too. I want my coupons! Thanks!
helwen From: helwen Date: December 5th, 2006 10:39 pm (UTC) (base camp)
I also get flyers in regular mail. The web site isn't very fast so aside from ordering some glue tape once I haven't bothered with them.

The local Jo-Ann's is decent enough for buttons, thread, muslin, non-SCA stuff, and the occasional linen and silk. We sometimes get wool at the Holyoke branch, but that may be a unique thing to that branch. Generally speaking though, I get most of my fabrics from Denver Fabrics, Fabrics-store.com, or another local store, Osgoods. And then of course there's Freya, when I see her. She's going to be in Bergental this weekend, in fact :)
misoranomegami From: misoranomegami Date: December 5th, 2006 11:01 pm (UTC) (base camp)
See oddly enough I love my local Joann's but my one experience with their website was considerably less than fun. They no longer had some of the items from my order available so instead of letting me know so I could pick out a similar color they just crossed them off the packing slip and billed me first price. I eventually got the money for those items back but I never did find them anywhere else and had to change my project's color scheme. :( Love the building store though.
tashabear From: tashabear Date: December 5th, 2006 11:04 pm (UTC) (base camp)
The brick and mortar stores are fine for what they are, but that's not what I need in a fabric store.
10 trips or shoot the rapids